Refund policy
Refund & Return Policy
We want you to love your Bluegrass Elite gear. If something isn’t right, we’ll make it right. Below you’ll find our straightforward return and refund guidelines.
Returns & Exchanges
- 30-Day Returns: You have 30 days after receiving your order to request a return or one-time size exchange.
- Condition: Items must be unworn, unwashed, and in original condition (tags/packaging intact).
- Exchanges: For sizing issues, we offer a one-time exchange. Contact us first — we’ll help you with the easiest path.
Note: Digital products, gift cards, and limited-drop “final sale” items are non-refundable.
Damaged or Defective Items
If your order arrives damaged, defective, or misprinted, contact us within 7 days of delivery with your order number and a photo. We’ll replace the item or issue a full refund at no cost to you.
Refund Process
- Once your return is received and approved, we’ll issue a refund to your original payment method.
- Refunds typically process within 5–10 business days after approval, depending on your bank.
- Bluegrass Elite covers the cost of return shipping for approved returns/exchanges.
Our Guarantee
Satisfaction Guaranteed: We stand behind the quality of our products. If you’re not satisfied, reach out and we’ll make it right — no hassle.
How to Start a Return
Email us at bluegrasseliteshop@gmail.com with your order number, details of the issue, and a photo if applicable. We’ll respond quickly with instructions.
EU Customers
If you’re in the EU, you also have a legal right to cancel or return your order within 14 days, for any reason and without justification. This right does not affect the exclusions listed above (digital products, final-sale items, etc.).