Contact Bluegrass Elite

Need help with an order or have questions about our Kentucky-inspired and Cincinnati football fan gear? We’re here to help with orders, shipping, and product details.

Email: info@bluegrass-elite.com

Mailing address: Bluegrass Elite,  Mallard Dr. Mount Sterling KY, USA
Hours: Mon–Fri, 9:00 AM–5:00 PM ET
Typical response time: 1 business day

Order & Shipping Help

• Order number: Include your order number (e.g., #BE-12345) in the subject line so we can find your order fast.

• Processing time (made to order): Most items are made to order and typically process in 2–5 business days.

• Transit time: Most U.S. deliveries arrive in 3–7 business days after processing.

• Tracking: You’ll receive a tracking link by email as soon as your order ships.

Returns & Exchanges

We want you happy with your gear. You can start a return or exchange within 30 days of delivery if the item is unused and in original condition.

• Start here: [Link to your returns portal or “email us”]

• Who pays return shipping:  Customer

• Refund timing: Refunds are issued to the original payment method within 7 business days after inspection.

Full policy: Refund policy – Bluegrass Elite

Product Questions

Not sure about fit, fabric, or care? Email us with the product link and your question—we’ll confirm details before you buy.

Wholesale & Custom

For bulk orders or custom designs for events, teams, or businesses, contact info@bluegrass-elite.com with “Wholesale” in the subject line.

Accessibility & Privacy

If you have trouble using the site, email info@bluegrass-elite.com with “Accessibility” in the subject line.
We respect your privacy. Read our policy: Your privacy choices – Bluegrass Elite